ITIL Service Capability: Release, Control and Validation
The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management as integral parts of its overall business-focussed Services Framework.
- Challenges, Critical Success Factors and risks.
- Change management as a capability to realise
successful service transition.
- Common Service Operation activities related to
Release, Control and Validation processes.
- CSI as a consequence of effective Release,
Control and Validation processes.
- Knowledge management as part of enhancing the
on-going management decision support and service delivery capability.
- Organizing for Service Operation which describe
functions to be performed within Release, Control and Validation processes.
- Processes across the Service Lifecycle
pertaining to the capability of Release, Control and Validation management.
- Release Control and Validation process roles and
responsibilities.
- Service asset and configuration management as a
capability to monitor the state of service transition.
- Service Management as a Practice.
- Service request fulfilment and evaluation to
assure meeting committed service level performance.
- Service validation and testing as a capability
to assure the integrity and the quality of service transition.
- Technology and Implementation Considerations.
The purpose of Release, Control & Validation is to obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL.
The course provides delegates with practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. The course prepares delegates for the ITIL® Capability examination in Release, Control & Validation.
