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Planning, Deploying, and Managing Microsoft Exchange Server 2010 Unified Messaging - 10508
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Planning, Deploying, and Managing Microsoft Exchange Server 2010 Un...
This module provides an introduction to new features introduced in the Exchange Server 2010 Unified Messaging service, with particular attention to the new Arbitration Mailbox feature and improved name resolution.
Lessons
Lesson 1: Introduction to Exchange Server 2010 Unified Messaging
Lesson 2: Overview of Changes to Unified Messaging in Exchange Server 2010
Lesson 3: Arbitration Mailbox
Lesson 4: Improved Name Resolution
After completing this module, students will be able to:
Describe the new and enhanced UM features in Exchange Server 2010.
Explain the benefits of these new features.
Describe the purpose of the new Arbitration Mailbox feature in Exchange Server 2010.
Explain how name resolution has been improved in Exchange Server 2010.
Module 2: Exchange Server 2010 Unified Messaging Architecture
This module describes the overall Exchange Server 2010 architecture and the role of the Unified Messaging system within this architecture. The module also describes how to plan your UM server implementation to ensure that your capacity and availability needs are met, and explains how Cisco Call Manager can be integrated with Exchange Server 2010 UM.
Lessons
Lesson 1: Exchange Server 2010 Unified Messaging Server Topologies
Lesson 2: Exchange Server 2010 Unified Messaging Logical Design
Lesson 3: Exchange Server 2010 Unified Messaging Server Capacity Planning
Lesson 4: Exchange Server 2010 Unified Messaging Availability
Lesson 5: VoIP Gateway Capacity Planning and Ports Calculation
Lesson 6: Exchange Server 2010 Unified Messaging Audio Codecs
After completing this module, students will be able to:
Explain the role of the Unified Messaging server in the overall Exchange Server 2010 architecture.
Describe the various UM server topologies that can be deployed.
Plan your UM server implementation to meet your capacity needs.
Plan your UM server implementation to meet your availability needs.
Explain the role of audio codecs in an Exchange Server 2010 Unified Messaging solution.
Describe key components of the Exchange Server 2010 Unified Messaging logical design.
Module 3: Exchange Server 2010 Unified Messaging Setup and Language Support
This module explains the changes in Unified Messaging server Setup in Exchange Server 2010. You will also learn about the extended Unified Messaging internationalization introduced in Exchange Server 2010, as well as changes in language support between Exchange Server 2007 and Exchange Server 2010 Unified Messaging.
Lessons
Lesson 1 Changes in Exchange Server 2010 Unified Messaging Setup
Lesson 2: Installing the Exchange Server 2010 Unified Messaging Server Role
Lesson 3: Internationalization
Lab : Installing a Language Pack
Exercise 1: Install a Language Pack
Lab : Removing a Language Pack
Exercise 1: Remove a Language Pack
After completing this module, students will be able to:
Describe changes to UM server setup in Exchange Server 2010.
Explain what has changed in language support between Exchange Server 2007 and Exchange Server 2010 Unified Messaging.
Install and remove additional language packs.
Describe the impact of removing a language pack that is currently being used by a dial plan.
Troubleshoot basic language pack–related issues.
Module 4: Upgrading Exchange Server 2007 to Exchange Server 2010 Unified Messaging
This module explains the different scenarios for upgrading from an existing Exchange Server 2007 Unified Messaging environment to an Exchange Server 2010 Unified Messaging environment. The module explains what types of environments are supported, and how calls will be routed in the new mixed environment.
Lessons
Lesson 1: Upgrade Requirements and Scenarios
Lesson 2: Adding an Exchange Server 2010 UM Server to an Existing Exchange Server 2007 UM Environment
Lesson 3: Call Flow After Introducing an Exchange Server 2010 Unified Messaging Server
Lesson 4: Migration Issues
Lab : Exploring Exchange Server 2007 Unified Messaging Objects Before and After Upgrade
Exercise 1: Examine Existing Exchange Server 2007 Unified Messaging Objects
Exercise 2: Upgrade Existing Exchange Server 2007 Unified Messaging Objects to Exchange Server 2010
Lab : Examining Network Trace for Different Call-routing Scenarios
Exercise 1: Examine a Simple Voice Mail Call to an Exchange Server 2010 Mailbox
Exercise 2: Examine a Voice Mail Call to an Exchange Server 2007 Mailbox
After completing this module, students will be able to:
Describe the requirements for upgrading Exchange Server 2007 Unified Messaging to Exchange Server 2010 Unified Messaging.
Add an Exchange Server 2010 UM server to an existing Exchange Server 2007 UM environment.
Explain different call-flow scenarios after introducing an Exchange Server 2010 UM server and how to troubleshoot them.
Module 5: Call Answering Rules
This module explains the new Call Answering Rules feature that is introduced in Exchange Server 2010 Unified Messaging. The module describes how Call Answering Rules work, and explains how to administer, configure, and troubleshoot these rules.
Lessons
Lesson 1: Call Answering Rules Overview
Lesson 2: Administering Call Answering Rules
Lesson 3: Troubleshooting Issues with Call Answering Rules
Lab : Working with Call Answering Rules
Exercise 1: Enable a User for Call Answering Rules
Exercise 2: Create Call Answering Rules
Exercise 3: Trigger Call Answering Rules
Lab : Troubleshooting with MFCMapi
Exercise 1: Remove All Call Answering Rules
After completing this module, students will be able to:
Describe the Call Answering Rules feature and the scenarios that it supports.
Administer Call Answering Rules.
Troubleshoot issues with Call Answering Rules.
Module 6: Voice Mail Preview
This module introduces the new Voice Mail Preview feature in Exchange Server 2010. The module describes how Voice Mail Preview works and how users can administer the various Voice Mail Preview options.
Lessons
Lesson 1: What Is Voice Mail Preview?
Lesson 2: Voice Mail Preview User Administration and Experience
Lab : Verifying Voice Mail Preview Settings
Exercise 1: Check UM Mailbox Policy Settings
Lab : Observing How Voice Mail Preview Works and Fails
Exercise 1: Review a Successfully Sent Voice Mail Message
Exercise 2: Review a Voice Mail Message That Is over 75 Seconds Long
Exercise 3: Review Voice Mail Preview Text with Incorrect Language Assignment
After completing this module, students will be able to:
Describe the benefits of Voice Mail Preview.
Describe the architecture of Voice Mail Preview.
Enable Voice Mail Preview for users.
Understand common Voice Mail Preview failure scenarios.
Module 7: Protected Voice Mail
This module introduces Protected Voice Mail, a new feature in Exchange Server 2010 Unified Messaging that uses Information Rights Management (IRM) to encrypt the contents of voice messages and specify the operations permitted on them.
Lessons
Lesson 1: Overview of Protected Voice Mail
Lesson 2: Active Directory Rights Management Service
Lesson 3: Supported Protected Voice Mail Operations
Lesson 4: Implementing Protected Voice Mail
Lab : Configuring RMS
Exercise 1: Verify RMS Installation
Exercise 2: Enable and Test the Exchange Server 2010 IRM Configuration
Lab : Configuring Protected Voice Mail
Exercise 1: Enforce Protected Voice Mail for All Unauthenticated Callers
Exercise 2: Allow Protected Voice Mail for Authenticated Callers
After completing this module, students will be able to:
Describe the features and benefits of Protected Voice Mail.
Understand the role of Microsoft Active Directory Rights Management (AD RMS) in Protected Voice Mail.
Describe supported Protected Voice Mail scenarios.
Implement Protected Voice Mail.
Module 8: Message Waiting Indicator
This module presents an overview of the Message Waiting Indicator feature introduced in Exchange Server 2010.
Lessons
Lesson 1: Overview of Message Waiting Indicator
Lesson 2: Configuring Message Waiting Indicator
Lesson 3: Message Waiting Indicator Design and Support Issues
Lab : Verifying Message Waiting Indicator Settings
Exercise 1: Verify Message Waiting Indicator Settings
Lab : Setting Up SMS Text Message Notifications
Exercise 1: Set Up SMS Text Message Notifications
After completing this module, students will be able to:
Explain how the Message Waiting Indicator feature functions in Exchange Server 2010.
Configure Message Waiting Indicator settings.
Understand common Message Waiting Indicator implementation and support considerations.
Module 9: Faxing with Exchange Server 2010 Unified Messaging
This module explains how Exchange Server 2010 Unified Messaging enables users to receive fax messages in their Exchange Server 2010 mailbox.
Lessons
Lesson 1: Overview of Faxing with Exchange Server 2010 Unified Messaging
Lesson 2: Configuring Exchange Server 2010 Unified Messaging Faxing
Lab : Verifying Fax Provisioning
Exercise 1: Enable Faxing in UM Settings
Lab : Changing Fax Configuration
Exercise 1: Enable Inband Fax Detection
After completing this module, students will be able to:
Understand differences in fax functionality between Exchange Server 2007 Unified Messaging and Exchange Server 2010 Unified Messaging.
Describe Unified Messaging fax call flow and its underlying logic.
Administer Unified Messaging fax functionality in Exchange Server 2010.
Module 10: Integrating Office Communications Server 2007 R2 with Exchange Server 2010 Unified Messaging
This module presents common integration scenarios that make Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 “better together.”
Lessons
Lesson 1: Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 Integration
Lesson 2: Exchange Server 2010 Unified Messaging Integration with Office Communications Server 2007 R2 Enterprise Voice
Lesson 3: Office Communications Server 2007 R2 Integration with Outlook Web App
Lab : Integrating Office Communications Server 2007 R2 and the Outlook Web App Chat Feature
Exercise 1: Configure IM and Presence in OWA
After completing this module, students will be able to:
Describe the principal Microsoft Exchange Server 2010 Unified Messaging–Office Communications Server 2007 R2 integration scenarios.
Explain the steps for deploying an integrated Exchange Server 2010–Office Communications Server 2007 R2 Enterprise Voice solution.
Describe Office Communications Server 2007 R2 instant messaging (IM) integration with Outlook Web App (OWA).
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